Privacy Policy CONCEPT

Introduction

SyncEngine ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Process

Depending on how you interact with SyncEngine, we may process the following information.

Website visitors

When you visit our website, technical information may be processed as part of operating and securing the website. This may include:

• IP address;
• Date and time of requests;
• Requested pages or resources;
• Browser and device information;
• User agent information; and
• Other technical information contained in standard server or security logs.

Contact and demo requests

When you contact us or request a demo, we may process information you provide to us, such as:

• Name;
• Email address;
• Company or organization;
• Website or other contact information;
• Information about your SyncEngine requirements; and
• Any other information you choose to include in your message or request.

Managed services

When we provide a managed SyncEngine environment or other services on behalf of a customer, we may process personal data contained within that environment as necessary to provide the agreed services.

The customer remains responsible for determining what personal data is processed through their SyncEngine environment and for ensuring that the necessary legal basis and permissions are in place.

Where we process personal data on behalf of a customer, additional contractual terms, including a Data Processing Agreement where applicable, may apply.

2. How We Use Personal Data

We may use personal data for the following purposes:

• Responding to questions, contact requests, and support requests;
• Processing and responding to demo requests;
• Discussing and delivering SyncEngine services and projects;
• Providing, maintaining, and securing our website and services;
• Communicating with customers and prospective customers about relevant services;
• Understanding how our website is used and improving our website and services;
• Detecting, preventing, and addressing security or technical issues;
• Maintaining business and administrative records; and
• Complying with applicable legal obligations.

We do not sell or rent personal data.

3. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal bases:

• Performance of a contract: where processing is necessary to provide a service or take steps at your request before entering into a contract;
• Legitimate interests: where processing is necessary to operate, secure, and improve our website and services, provided those interests do not override your rights and interests;
• Consent: where you have given consent for a specific processing activity; and
• Legal obligation: where processing is necessary to comply with applicable laws or regulations.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

4. Cookies

Our website may use cookies and similar technologies.

We may use essential cookies that are necessary for the operation of the website or to provide functionality requested by you. For example, the website may store your theme preference, such as light or dark mode.

We may also use analytics or other optional technologies to understand how the website is used and improve our website and services. Where consent is required by applicable law, we will obtain your consent before using such technologies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Share Personal Data

We do not sell or rent your personal data.

We may share personal data where necessary with:

• Service providers that assist us with hosting, infrastructure, website security, email delivery, analytics, or other business operations;
• Professional advisers, such as legal or accounting advisers;
• Authorities or other parties where disclosure is required by law; or
• Other parties where you have given us permission to share the information.

Where third parties process personal data on our behalf, we take appropriate steps to ensure that they process that data only for authorized purposes and provide appropriate safeguards.

6. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Information submitted through a demo or contact request may be retained for as long as necessary to respond to the request, maintain the resulting business relationship, provide services, or comply with legal and administrative obligations.

Technical and security logs may be retained for a limited period appropriate to their operational and security purposes.

For managed services, data retention and deletion may be governed by the applicable service agreement and, where applicable, Data Processing Agreement.

7. Your Privacy Rights

Where applicable data protection law, including the GDPR, gives you rights regarding your personal data, you may have the right to access, correct, delete, or restrict the processing of your personal data, object to certain processing, and receive your data in a portable format. Where processing is based on consent, you may also withdraw that consent.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

You also have the right to lodge a complaint with the competent data protection supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

8. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction.

However, no method of transmitting or storing information can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal data.

9. Self-Hosted SyncEngine

SyncEngine is designed to support self-hosted deployments where customers maintain control over their own infrastructure and data.

When you operate your own SyncEngine installation, synchronization data, execution data, credentials, and other information processed by that installation are generally under your control and are not automatically transmitted to SyncEngine's infrastructure.

You are responsible for determining what personal data is processed through your installation and for configuring, securing, and operating the installation in compliance with applicable data protection laws.

10. Third-Party Websites

Our website may contain links to third-party websites and services, including GitHub and other external services.

We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of those services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, data processing practices, or applicable legal requirements.

When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.

We encourage you to review this Privacy Policy periodically.

12. Contact

If you have questions about this Privacy Policy, our privacy practices, or your personal data, please contact us:

• Email: [email protected]
• GitHub: github.com/SyncEngine